Hive Influence

This Privacy Policy articulates how Hive Influence manages, protects, and utilizes personal data. We are committed to safeguarding your privacy and ensuring that your personal information is protected. This policy outlines the types of personal data we collect, the purposes for which it is processed, and the measures we take to ensure your data is secure.

Any information relating to an identified or identifiable natural person (‘data subject’). This includes but is not limited to names, identification numbers, location data, and online identifiers.

Refers to Hive Influence PTY LTD, the company that operates the Hive Influence platform under the laws of Australia, aimed at facilitating collaboration between brand partners and influencers through digital tools and services.

Includes the website and all associated services provided by Hive Influence, such as campaign management, analytics, and content planning tools that are accessible via HiveInfluence.io

Any individual who uses the Hive Influence platform, whether as a brand partner, influencer, or in any other capacity.

The entity (Hive Influence PTY LTD) that determines the purposes and means of the processing of personal data.

Any person or entity that processes data on behalf of the Data Controller (excluding the employees of the Data Controller).

A natural person whose personal data is processed by a data controller or processor.

Any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure by transmission, alignment or combination, restriction, erasure, or destruction.

Freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she signifies agreement to the processing of personal data relating to him or her through a statement or clear affirmative action.

External companies or professionals engaged by Hive Influence to assist in the provision of services, including data processing, payment processing, or IT support.

Data that includes racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health information, or data concerning a person's sex life or sexual orientation.

Any transfer of personal data which is subjected to processing or is intended for processing after transfer to a foreign country or international organization.

A regulation in EU law on data protection and privacy in the European Union and the European Economic Area, which also addresses the transfer of personal data outside the EU and EEA areas.

Hive Influence PTY LTD is a company incorporated under the laws of Australia and based in Sydney, referred to as 'we', 'us', or 'our' in this policy. We manage an innovative online platform designed to connect brand partners and influencers, facilitating effective collaboration through advanced digital tools and services. Our primary business is to provide a robust framework for these interactions, which includes campaign management, analytics, and content planning capabilities. We pride ourselves on our commitment to integrity, innovation, and the protection of our users' privacy. For a detailed description of our services and operational procedures, please refer to the latest version of the Terms & Conditions available at HiveInfluence.io

This policy is applicable to individuals who:

Use Hive Influence’s services through our online platform at HiveInfluence.io;
Engage with Hive Influence through email, phone, or in person to inquire about or utilize our services;
Are involved as brand partners or influencers utilizing the platform for marketing activities and collaborations;
Register accounts aimed at campaign creation, brand management, or for connecting with brands and utilizing tools such as analytics and content planners provided on Hive Influence;
Include subscribers, website visitors, applicants, or any parties interacting with Hive Influence under the terms and conditions posted on our platform.

At Hive Influence, we collect personal data to provide and optimize our services, support our business operations, comply with legal and regulatory obligations, and enhance customer service. We collect data in two main categories:

Brand Partner and User Information:
- Contact Information: Includes names, addresses, and email details provided by users when they sign up on our platform.
- Account Registration Details: Specifics such as account type (brand partner or influencer), which help tailor the user experience and functionalities provided.
- Payment Information: Payment details necessary for processing transactions securely through our platform.
- Communication Records: Interactions with our customer service team via phone, email, or other communication platforms, used to address user inquiries and support needs efficiently.
Usage Data:
- Service Optimization Data: How users interact with our services, which includes navigating through our platform, preferences, and settings chosen by users. This data is crucial for statistical analysis and helps us enhance service delivery.
Influencer Data Utilization:
Hive Influence leverages influencer data to enhance the services provided on our platform. This data includes, but is not limited to:
- Aggregated Metrics and Anonymized Demographics: These are crucial for analyzing trends, optimizing service functionalities, and improving user engagements on our platform.
- Influencer Profiles: Includes publicly available information such as follower counts, topics of interest, and general public engagement metrics.

The influencer data utilized on our platform is provided by third-party data services. Hive Influence does not directly collect this data. We operate under specific terms and conditions agreed upon with these external sources, and these third parties are responsible for their data collection practices. Instead, we use this data, provided under specific terms and conditions agreed upon with external sources, to support and refine the functionalities offered to our brand partners and platform users.

Hive Influence is committed to maintaining transparency about the sources of data we use. For any questions regarding the origin of influencer data, its collection methods, or to express concerns about these practices, please reach out to our Data Protection Officer at privacy@hiveinfluence.io.

In scenarios involving third-party integrations or when accessing our platform through external widgets, multiple data controllers may be involved. Hive Influence acts independently in its data processing activities for data collected directly, which includes brand and user registration information. For data that enhances our platform's functionality, such as influencer metrics used to facilitate service offerings, external third parties serve as their own data controllers. While Hive Influence is not liable for the data collection and processing practices of these third-party controllers, we commit to providing transparency about our role and the extent of our responsibilities. Should you have any concerns regarding our processing practices or those of external data controllers, please reach out to our Data Protection Officer at privacy@hiveinfluence.io for further clarification and guidance.

For any concerns or questions regarding the processing of your personal data, or to object to certain processing activities, you can contact us at privacy@hiveinfluence.io Additionally, our Data Protection Officer (DPO) is available for consultations and can be contacted at DPO@hiveinfluence.io to address any specific issues or concerns related to privacy and data protection practices.

We are committed to keeping your personal information secure. We employ robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security protocols and processes are reviewed regularly to ensure they meet industry standards.

As the principal data controller, Hive Influence determines the purposes and means of processing your personal data in accordance with the Australian Privacy Principles (APPs) and the General Data Protection Regulation (GDPR) (EU) 2016/679, where applicable. Our registered office is located at Level 22, Westfield Tower 2, 101 Grafton Street, Bondi Junction NSW, 2022, Sydney, Australia.

We recognize the importance of privacy and security for our users' personal information and are committed to protecting it. Our goals are:

To keep personal data secure from unauthorized access and potential security breaches;
To handle personal data fairly and legally;
To be transparent about the types of data we collect and how it is used;
To maintain the trust and confidence of all parties interacting with our platform.

We do not sell personal information to other organizations or businesses. We may, however, share anonymized, aggregated data with partners for statistical purposes, ensuring that no personal data is included in such datasets.

Our Data Protection Officer (DPO) can be contacted at DPO@hiveinfluence.io for any inquiries or concerns regarding our data protection practices.

Hive Influence utilizes cookies and similar technologies to analyze platform usage and improve our services. This includes the use of Google Analytics to monitor platform activity and enhance operational effectiveness.

At Hive Influence, we implement stringent technical and organizational measures to protect your personal data against accidental loss, destruction, alteration, unauthorized access, or disclosure. These measures include:

We encrypt data during transmission to enhance security. However, no method of transmission over the Internet or electronic storage is entirely secure.

We advise users to keep their account passwords private, change them often, and avoid using the same passwords for multiple accounts or websites.

We retain personal data only as long as necessary for the purposes outlined in this policy, adhering to legal and regulatory obligations:

Legal Requirements: Data is retained to the extent required by law, such as for tax and bookkeeping purposes.
Claim Limitation Periods: Data such as contact details and transaction information is typically retained for three years to cover the period for potential claims.
Consent-Based Retention: We retain marketing preferences data as long as you have consented to receive our marketing communications.
Intellectual Property Rights: Data contained in Intellectual Property that you have transferred to us is retained indefinitely, as specified in our Terms and Conditions.
Minors: For users under 18, we collect and retain data about the legal guardian until the user deletes the account or turns 18 and creates a new account.
Account Deletion: Upon account deletion, all personal data that does not need to be retained by law or for legitimate business purposes is deleted within 30 days.

Hive Influence adheres to the strict principles set forth by GDPR and applicable laws:

Lawfulness, Fairness, and Transparency: Processing personal data in a lawful, fair, and transparent manner.
Purpose Limitation: Data is collected for specified, explicit, and legitimate purposes and not processed further in a manner incompatible with those purposes.
Data Minimization: Ensuring that personal data is adequate, relevant, and limited to what is necessary in relation to the processing purposes.
Accuracy: Keeping personal data accurate and up-to-date, erasing or rectifying inaccurate data without delay.
Storage Limitation: Not retaining data longer than necessary for the processing purposes, unless for legitimate archiving purposes.
Integrity and Confidentiality: Ensuring the security of personal data, protecting it against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Hive Influence processes your personal data based on the following legal grounds in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679:

Consent (Art 6(1)(a) GDPR): We process personal data based on your freely given, specific, informed, and unambiguous consent, which you provide for one or more specific purposes. This may include:

Subscribing to our newsletter.
Signing up for personalized offers.

Performance of a Contract (Art 6(1)(b) GDPR): We process personal data necessary to perform our services and contractual obligations including:

Delivering products and services you have signed up for.
Managing your account and processing payments.
Handling service requests and customer support interactions.
Verifying your identity to ensure customer authenticity.

Legal Obligation (Art 6(1)(c) GDPR): We process personal data to comply with our legal obligations, which include:

Verifying identities to prevent fraud or crime.
Adhering to financial, regulatory, and compliance-related obligations.

Vital Interests (Art 6(1)(d) GDPR): We may process personal data when necessary to protect the vital interests of a data subject or another person.

Legitimate Interests (Art 6(1)(f) GDPR): We process personal data on the ground of legitimate interests for purposes that include:

Improving and personalizing your experience on Hive Influence.
Conducting market research and business analysis to help us innovate and plan our activities.
Tailoring the website and advertising to better suit your preferences.
Communicating with you about updates, offers, and promotions, tailored to your interests.
Managing and responding to any queries or complaints.

We carefully balance our interests against your rights and freedoms, ensuring that our legitimate activities do not infringe upon your privacy.

To demonstrate compliance with the GDPR and ensure enforcement of data protection principles, Hive Influence adheres to the principle of accountability:
Records of Processing Activities: We maintain detailed records of personal data collected, held, and processed, in accordance with GDPR Article 30. These records include the purposes of processing, data categories, data recipient details, and retention times.
Authority Collaboration: Upon request, we disclose these records to the supervisory authority to demonstrate our data handling practices and compliance with the GDPR.
These measures guarantee that our data processing aligns transparently with the established legal frameworks, ensuring data protection and accountability at all levels of our operations.
At Hive Influence, we collect a variety of information to provide and enhance the services offered on our platform. This information broadly falls into the following categories:

Name, email address, company name, unique identifier (customer ID), mailing address, telephone number, department, role, and details about subscriptions and services you have purchased, including plan name, sign-up date.
Account login details, including usernames, passwords, and other authentication information.
Preferences in using our services, such as language settings and marketing preferences.

Browsing and interaction data, including pages viewed, links clicked, and other actions taken within our platform.
Device ID, make and model, operating system version, browser type, IP address, geolocation data, and other details related to the devices you use to access our platform.
Requested URLs, the amount of data transferred, navigation paths, and interaction durations.

Content of your communications with us via emails, online chats, or other messaging platforms.
Customer service interactions and feedback provided directly to us or through third-party service providers.

General payment and billing information, such as billing address and payment history. Specific payment details are processed by our payment service providers, including Stripe.
Bank account and/or payment card details necessary for processing payments with your consent.

Information related to your professional history, including job titles, work history, CVs or resumes, and other relevant details if provided during registration or as part of a service request.

The following third-party service providers may process, store, or analyze the data collected by Hive Influence:

Account and Communication Tools: Google Workspace, HubSpot, Slack, Intercom
Payment Processors: Stripe
Analytics and Tracking Services: Google Analytics, AWS
Marketing and CRM Tools: HubSpot, Google reCaptcha
Operational Tools: AWS, Google Workspace, Slack, Xero, Calendly

Hive Influence does not intentionally collect sensitive data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data concerning sexual life or orientation without your explicit consent or unless it is necessary to comply with legal obligations.

Directly from you, when you set up an account, make inquiries, or interact with our customer service.
Indirectly from your devices, as you navigate through our platform, including usage and activity data collected via cookies and similar technologies. Please see our Use of Cookies section for more details.

This policy ensures that all personal data collected is pertinent and necessary for the services provided by Hive Influence and is processed in compliance with applicable laws, including the GDPR. Our commitment to protecting your privacy includes maintaining comprehensive records of processing activities and ensuring all data use is transparent and with appropriate safeguards.

This synthesized section incorporates the necessary details from the competitors' examples while ensuring Hive Influence’s specifics are well-represented, avoiding direct copying but maintaining compliance and relevance to the services offered. Please review and let me know if further customization is needed.

At Hive Influence, we are committed to ensuring the protection of your privacy and your right to control your personal data. Our privacy practices are designed to provide a high level of security for your personal data, within the constraints set by applicable laws. Below are the rights you are entitled to, along with how to exercise these rights:

Right to Information: You have the right to be informed about how your personal data is being used. This information helps you understand our data processing activities.
Right of Access: You have the right to access the personal data we hold about you. This enables you to receive a copy of the personal data we have about you and to check that we are lawfully processing it.
Right to Rectification: You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal details at any time through your account settings.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion or removal of your personal data when there is no compelling reason for its continued processing. This is also applicable if you withdraw consent.
Right to Data Portability: This right allows you to obtain and reuse your personal data for your own purposes across different services. You can request that we transfer a copy of your data to another organization, or directly to you, in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal data when we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Right to Withdraw Consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent at any time.

You can exercise any of these rights by contacting us at our dedicated support or through the account management settings on our platform. If you have issues or concerns about how we handle your data, we hope you will contact us directly so we can address them.

If you believe that your data protection rights have not been adhered to, you have the right to lodge a complaint with your local supervisory authority or the Data Protection Commissioner in the country where you live or work.

If you are under the age of 18, parental consent is required for you to use Hive Influence’s services. Parents or legal guardians can provide consent by:

Entering their email address into Hive Influence’s consent verification page.
Sending a consent form via email to our designated support email (privacy@hiveinfluence.io).

At Hive Influence, we take your rights seriously and encourage you to get in touch if you have any questions or need further clarification on how we process your personal data.

At Hive Influence, ensuring the confidentiality and security of your personal data is paramount. Our policies on sharing personal data are designed to protect your privacy while enabling the provision of comprehensive influencer marketing services. Here’s how and with whom we share your information:

Within Hive Influence: Employees and Affiliates: Your personal data is shared with Hive Influence employees on a need-to-know basis. This is necessary to provide you the services you have signed up for, such as managing your account or addressing service requests. Additionally, data may be shared within Hive Influence group companies for processing in accordance with this privacy policy.
With Customers: If you engage in transactions on Hive Influence’s Platform (e.g., submitting offers or candidacy submissions to customers), the necessary parts of your personal data will be shared with these customers to facilitate the assessment and transaction of intellectual property.
Service Providers:
- Subprocessors and Contractors:We share personal data with various service providers as necessary to provide our services effectively. These include IT support, web hosting (Amazon Web Services), financial and accounting services, and customer service platforms (such as HubSpot and Intercom).
- Payment Processing:To process payments securely, we utilize services from licensed payment service providers such as Stripe. These partners may receive necessary personal data to execute transactions and comply with legal regulations, including anti-money laundering laws.
Legal and Compliance: We may disclose personal data to authorities if legally required to do so or if necessary for the prevention of fraud and other criminal activities.
International Transfers: Hive Influence operates globally, which means we may transfer personal data to countries outside of the European Economic Area (EEA), including but not limited to the United States and countries in Asia and Africa. In all cases, we ensure the data is protected by implementing safeguards such as standard contractual clauses approved by the European Commission, and by verifying that all recipients provide an adequate level of data protection as required by EU law.

Intellectual Property Rights: When you use Hive Influence to distribute or license your intellectual property (which may include personal data such as images or biographical information), both Hive Influence and the customer receiving the intellectual property may use this data. This use is strictly regulated under the terms you agree to upon submitting such content and is intended for marketing, sales, or public relations purposes.
Consent and Control: If your intellectual property contains personal data, it will be handled in accordance with our terms and conditions. We ask that if you do not wish for this data to be used in these ways, please do not upload content that includes such personal data.

Amazon Web Services (AWS): We use AWS as our primary cloud computing service provider, with data hosted in the EU (Ireland) to ensure compliance with GDPR.

You have specific rights regarding the use of your personal data, including the right to access, correct, or request the deletion of your data. Hive Influence is committed to honoring these rights. If you have concerns or wish to exercise your rights, please contact us directly.

We adopt rigorous contractual and technological measures to ensure that your personal data is processed safely and legally across borders, including using data transfer agreements that incorporate standard contractual clauses.

Please note that our data sharing practices may evolve over time to comply with legal standards and meet operational needs. Such changes will be reflected in updated privacy policies, which will be communicated to you in accordance with legal requirements.

This Policy is regularly reviewed and updated to reflect any changes in our practices or in legal requirements. We commit to notifying our users of any significant changes through our website or via direct communication. We encourage our users to periodically review this page for the latest information on our privacy practices. This Policy was last updated on 24th April 2024.